Welcome to Hatch End Florist. These Terms & Conditions ("Terms") govern the purchase and delivery of flowers and related products through our online store. Hatch End Florist provides an efficient, user-friendly flower delivery service for customers in Hatch End and the surrounding areas. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before proceeding with your flower order.
These Terms apply to all flower purchases made via our e-commerce platform for delivery in Hatch End and the surrounding locales. Whether you are ordering flowers for personal use or as a gift, these Terms set out your rights and our responsibilities regarding your online order. Please note that any additional or different terms will not apply unless explicitly agreed in writing by Hatch End Florist.
Our flower delivery ordering procedure is designed to be straightforward and secure, enabling you to send beautiful arrangements across Hatch End with minimal effort:
Payment is due at the time of order placement. We accept a range of secure payment methods, including the most common credit and debit cards. Our payment gateway is encrypted to ensure maximum security for your personal and financial information.
Payment must be authorised and received in full before dispatch of your flower order. If your payment method is declined or not authorised, your order will not be processed, and you will be notified.
All prices are stated in British Pounds Sterling (£) and include VAT where applicable. Prices may change from time to time, but such changes will not affect orders for which you have received an order confirmation.
Hatch End Florist delivers flowers and selected products throughout Hatch End and neighbouring areas. Our delivery schedule and options will be displayed during checkout. Although we strive to meet all chosen delivery times, these are estimates; unforeseen circumstances such as traffic, weather, or supply chain issues may occasionally cause delays.
We deliver to the address provided at checkout. If the recipient is unavailable at the time of delivery, our driver may leave the flowers with a neighbour, in a safe location, or follow your specific instructions where feasible. If re-delivery is required due to incorrect or incomplete information, additional charges may apply.
Risk in the products passes to you upon delivery. Please check the flowers or goods upon receipt and notify us immediately of any issues.
We understand that plans change. If you wish to cancel an order, please contact us as soon as possible. Where possible, cancellations should be made at least 24 hours before the scheduled delivery date to ensure a full refund. Due to the perishable nature of flowers, we may be unable to cancel or refund orders that are already prepared or out for delivery.
If your cancellation is accepted, a refund will be processed to your original payment method. Refunds may take several days to appear on your statement, depending on your bank.
Should Hatch End Florist need to cancel your order for any reason (for example, unforeseen stock shortages or inability to fulfil delivery), you will be informed promptly and offered a suitable alternative or full refund.
Your satisfaction is important to us. Due to the nature of fresh flowers, we can only accept returns or offer refunds for goods that are proven to be faulty, damaged upon arrival, or not as described. If you encounter any issues, please notify us within 24 hours of delivery along with photographic evidence if possible.
We may arrange to collect the products or ask you to dispose of them safely. Where a return or refund is approved, it will be processed as quickly as possible to your original form of payment.
Hatch End Florist will exercise reasonable care and skill in processing and delivering your online flower delivery order. However, subject to your statutory rights, we do not accept liability for:
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any rights you hold under consumer laws that cannot be lawfully restricted or excluded.
When placing an order with Hatch End Florist, you agree to:
All content provided via the Hatch End Florist website, including images, logos, and text, remains the property of Hatch End Florist or its licensors. Copying, distribution, or unauthorised use of any website content is strictly prohibited.
We are committed to safeguarding your privacy. Customer information collected during the ordering process is used solely for the fulfilment of your order and will not be shared with third parties except where necessary to deliver your products or comply with legal obligations. Detailed information is available in our separate Privacy Policy.
Hatch End Florist shall not be liable or responsible for any failures in performance or delivery resulting from circumstances outside our reasonable control, such as natural disasters, extreme weather, strikes, supply chain disruptions, or transport interruptions. In such cases, we will endeavour to communicate promptly and offer alternatives or refunds as appropriate.
We reserve the right to amend or update these Terms at any time. Any changes will be posted on our website and apply to all orders placed after the updated Terms are published. It remains your responsibility to review the Terms prior to each order.
These Terms and any disputes arising from them, or your use of our online flower delivery service, are governed by and construed in accordance with the laws of England and Wales. Any legal proceedings must be brought in the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable by a competent authority, such provision shall be severed, and the remaining provisions shall remain in full force and effect.
Our team at Hatch End Florist is dedicated to providing a seamless flower delivery experience in Hatch End and the surrounding areas. Should you have any questions about these Terms or need assistance with your order, please reach out to our customer service team during advertised business hours. We are here to help ensure your experience is as positive as possible.
By confirming your online order, you acknowledge that you have read, understood, and accepted these Terms & Conditions. These Terms apply to all customers, regardless of their location within Hatch End or the neighbouring areas, whenever products are ordered for delivery through our platform.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hatch End, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hatch End.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
